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Returns and Exchanges

Returns and Exchanges Policy

We will gladly accept returns and/or exchanges within 30 calendar days of the original purchase provided that the merchandise is still in new condition with all original tags and packaging and proof of purchase (receipt).  Items purchased online or over the phone may be returned via mail as directed on your invoice or to any Chivilla Bay Retail Store.

For return items we will refund your purchase price of that item (excluding shipping and handling).  You are responsible for shipping the merchandise back to us at your own expense.

We will gladly exchange merchandise within the first 30 calendar days of original purchase.  It is the buyers responsibility to ship the original merchandise back to our warehouse but we will pay the return shipping provided it is equal or lesser value than the orginal shipping cost.

Gift items that are returned to our Chivilla Bay retail store will be given the opportunity to exchange the item or to be issued store credit or a Chivilla Bay Gift Certificate.  Gift items cannot be exchanged for cash.

When you do not have your receipt for purchases made in online or in one of our retail stores, we will attempt to assist you using our Receipt Look-up system. Purchases that cannot be verified may not be refunded.

If you do not have a receipt for an online purchase, you can simply reprint the receipt through the Order History link online.

If you receive the wrong item when ordering online, please return it for a replacement. If the wrong item was received due to a Chivilla Bay error, the cost of returning the incorrect item will be credited through the original payment method and shipping of the replacement item will be free of charge.

Other returns information:
Gift Cards: Gift Cards and e-Gift Cards are non-refundable.

Retail Store Questions or Comments:
Have a comment? Tell us what's on your mind. We will respond to your comment or request as soon as possible.

Customer Service Hours: Monday through Friday, between 9 a.m. and 6 p.m. CST  

Email: chill@chivillabay.com

Phone: 605-397-7703

Chivilla Bay LLC
406 E 7th Ave
Groton, SD 57445