Shipping and Handling Policy
Shipping Rates and Information
Your total shipping and handling charges are based on the shipping method selected, any applicable surcharges, and the total weight of the merchandise you are purchasing.
Your total shipping charge, including any applicable shipping surcharges will appear as a line item under your subtotal during the checkout process.
Orders usually arrive within 5-10 business days (in-stock items only).
2nd Day Service*
Orders must be submitted Monday through Friday by 1 p.m. (CST). Orders placed after 1 p.m. Monday through Thursday will be shipped the following day. Orders placed on Friday after 1 p.m. (CST) and over the weekend will be shipped on Monday.
Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, Chivilla Bay online customer service will call you to notify you of the returned package and ask for a new shipping address. You will not be charged for the second shipping fee. If you cannot be reached within 7 days, we will process a return for the order.
If you suspect your order was deemed undeliverable, you should call our store at: 1-605-274-0550 within 10 days of the estimated delivery date.
Why Was My Package Undeliverable?
Our carriers may deem a package undeliverable for any of the following reasons:
If I return an item, will Chivilla Bay reimburse my shipping and handling costs?
Unfortunately, we are not able to reimburse you for any shipping costs you incur purchasing an item at Chivilla Bay.com or returning the merchandise via mail. To avoid return shipping and handling costs, simply bring your merchandise and receipt to the Chivilla Bay nearest you. If the return is a result of our error, follow the return instructions on your packing slip to return the item to Chivilla Bay.com for a complete refund.
Which mail carriers partner with Chivilla Bay?
We currently use two carriers depending on your package. These carriers are UPS and the USPS (United States Postal Service).
Post Office (USPS) for final delivery. Unlike most USPS products, SmartPost packages can be tracked until they are delivered. Tracking for SmartPost packages can be accessed by clicking on the tracking number link in Order History when signed into My Account at Chivilla Bay.com.
Do you ship to P.O. Boxes?
Yes! During check out, simply enter your P.O. Box in the Street Address Line 1 field. Currently, only Standard Shipping Service is available for P.O. Box destinations.
Can I cancel or modify my order?
If you need to cancel or modify your order, please contact our customer service within 24 hours at 1-605-274-0550, 10 a.m. to 6 p.m. (CST). After 24 hours a return will have to be processed to modify your order.
How do I track my order?
Once your order has been shipped you will receive a shipping confirmation email. The email will include tracking number links to track your orders.
Are my in-store purchases available to review in order status and history?
No. Only your online purchases are retained in your account at Chivilla Bay.com.